Which of the Following Statements About Relationship Selling Is True

question 48

Multiple Choice

Which of the following statements about relationship selling is true?

• A)Relationship selling primarily uses hard-sell tactics.
• B)With relationship selling,the salesperson tries to develop a mutually satisfying relationship with customers.
• C)A salesperson selling new tires to tourists who are stranded in his community will more than likely use relationship selling.
• D)People who engage in relationship selling do not prospect for new customers.
• E)All of the above

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Definitions:

Formal Systems

Structured and officially sanctioned frameworks or sets of procedures designed to achieve specific objectives.

Informal Systems

Unofficial, non-structured methods of operation or communication within an organization that emerge naturally among employees.

Work Processes

The structured set of tasks and activities undertaken to achieve organizational goals, which can include methodologies, tools, and techniques used to accomplish work.

Association Power

Power that arises from the ability to establish or leverage connections with influential individuals or groups.