Because Services Are Inseparable,________

question 38

Multiple Choice

Because services are inseparable,________.

• A)it is difficult to make a prepurchase evaluation of quality
• B)it is hard to predict consistency of quality
• C)service businesses cannot offer a free trial
• D)they are not produced until the time they are consumed
• E)All of the above

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Definitions:

Conflicts

Situations or internal states in which incompatible goals, needs, or desires lead to psychological tension and struggle.

Motivation

The process that initiates, guides, and maintains goal-oriented behaviors.

Reinforcement Value

The significance or appeal of a potential reward that strengthens or increases the likelihood of a desired response or behavior.

Outcome

The result or effect of an action, situation, or event.