Service ________ Refers to the Inevitable Differences in a Service

question 50

Multiple Choice

Service ________ refers to the inevitable differences in a service provider's performances from one day to the next.

• A)variability
• B)responsiveness
• C)perishability
• D)intangibility
• E)empathy

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Definitions:

Longitudinal Study

A research method that involves repeated observations of the same variables over a period of time, which can extend over years or decades.

Temperament

Temperament refers to the inherent aspects of an individual's personality, such as introversion or extroversion, which are evident from a very early age and are somewhat influenced by genetics.

Exuberant

Filled with or characterized by a lively energy and excitement.

Amygdala

A component of the brain's limbic system, involved in processing emotions, fear responses, and memory formation.