Services with ________ Require Consumers to Accept Them on Trust

question 32

Multiple Choice

Services with ________ require consumers to accept them on trust because they are often too complex to evaluate even after consumption.

• A)experience qualities
• B)credence qualities
• C)gap analysis issues
• D)search qualities
• E)service encounter issues

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Definitions:

Empty Nest

A phase in a parent's life when their children have grown up and left home, leading to an adjustment in living situation and roles.

Caregivers

Individuals who provide assistance and care to others, especially to children, elderly, or those with disabilities.

Income And Benefits

The monetary and non-monetary gains received by individuals or households, often from employment, which support their living expenses and lifestyle.

Retirement Planning

The process of preparing financially and socially for retirement, including savings, investments, and envisioning post-work life.