Which of the Following Dimensions Are Used by Consumers to Evaluate

question 78

Multiple Choice

Which of the following dimensions are used by consumers to evaluate e-service quality?

• A)Reliability
• B)Fulfilment
• C)Efficiency
• D)Privacy
• E)All of the above

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Definitions:

Leadership Success

The effectiveness with which someone in a leadership position achieves desired outcomes and goals, often measured by organizational performance and team satisfaction.

Personal Characteristics

Features or qualities that define an individual's identity, such as traits, behaviors, and attitudes.

Behavioural Approach

A method in psychology and management focusing on understanding and influencing human behavior through observation and empirical data.

Contingency Approach

A management theory stating that the best decisions are contingent on the situation and various variables involved.