The ________ Is the Interaction Between the Customer and the Service

question 79

Multiple Choice

The ________ is the interaction between the customer and the service provider.

• A)point of interchange
• B)demand-supply exchange
• C)staging area
• D)service program
• E)service encounter

---

Definitions:

Allowance Method

An accounting technique used to account for bad debts by estimating and setting aside a portion of accounts receivable deemed likely to be uncollectible.

Bad Debt Expense

An anticipated expense recorded in the accounts to allow for customers' debts that have been deemed unrecoverable.

Journal Entries

Records of financial transactions in the accounting system, showing accounts affected, amounts, and date.

Allowance Account

An account used in accounting to reflect anticipated losses from accounts receivable that might not be collected.