Which of the Following Is an Example of a Customer

question 152

Multiple Choice

Which of the following is an example of a customer relationship management (CRM) programs?

• A)A dentist sends a postcard to her customers reminding them of their upcoming appointments.
• B)A retailer calls a customer to tell her that the spring line of sandals has arrived at the store.
• C)A customer talks to a service representative about an error in billing.
• D)A new computer user calls the computer manufacturer's hot line at midnight to see if he needs to buy a printer cable.
• E)All of the above

Distinguish between unit elastic, perfectly inelastic, and perfectly elastic demand.

Understand the characteristics and limitations of team structures.

Grasp the concept and implications of network structures in organizations.

Identify the components and benefits of a project team within an organization.

---

Definitions:

Graphic

A visual representation of information, data, or ideas, including images, drawings, graphs, and charts.

No Recolor

Indicates an option or command to leave the color of an image, text, or graphical element unchanged, retaining its original hues.

Grow Font

A function in text editing and word processing applications that increases the size of the selected font.

Font Size

The measurement of how large or small text appears in a document or on screen, typically measured in points.