Which of the Following Is an Example of a Customer

question 152

Multiple Choice

Which of the following is an example of a customer relationship management (CRM) programs?

• A)A dentist sends a postcard to her customers reminding them of their upcoming appointments.
• B)A retailer calls a customer to tell her that the spring line of sandals has arrived at the store.
• C)A customer talks to a service representative about an error in billing.
• D)A new computer user calls the computer manufacturer's hot line at midnight to see if he needs to buy a printer cable.
• E)All of the above

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Definitions:

Complete Blood Count

A blood test that assesses red cells, white cells, platelets, hemoglobin, hematocrit, and other blood components.

Abbreviation

A minimized variant of a word or phrase.

Passive Immunity

Immunity acquired by the transfer of antibodies from another individual, as through injection or maternal transfer to a fetus.

IgG

A type of antibody representing a large portion of the immune response and playing a crucial role in pathogen detection and neutralization.