The CREST Report

question 11

Multiple Choice

The CREST Report

• A) provides benchmark data for hospital patient customer satisfaction.
• B) is a national level report of restaurant customer satisfaction.
• C) is a compilation of focus group interviews with college and university students.
• D) focuses on employee satisfaction in the foodservice industry.

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Definitions:

COD

An abbreviation for Cash On Delivery, a transaction where payment for a good or service is made at the time of delivery.

UCC Section 2-301

A provision of the Uniform Commercial Code dealing with the obligation of the seller to transfer and deliver goods, and the buyer’s obligation to accept and pay for them.

Conforming Goods

Products that meet the specifications and requirements stipulated in a sales or supply contract.

Basic Duty

An essential or fundamental obligation required by law, contract, or ethical considerations.