Customer Comment Cards

question 2

Multiple Choice

Customer comment cards

• A) usually provide a comprehensive assessment of customer service.
• B) tend to be lengthy so as to gather extensive information from customers.
• C) may give a distorted view of overall customer satisfaction.
• D) usually are handed out by the manager to ensure customer completion.

---

Definitions:

Synthetic Drug

Man-made substances created to mimic the effects of natural drugs, often with enhanced potency and possibly harmful side effects.

Neurotransmitters

Chemical messengers in the brain that transmit signals across synapses from one neuron to another, influencing mood, behavior, and cognitive functions.

Endorphins

Neurotransmitters that help relieve pain and reduce emotional tension. They are sometimes referred to as the body’s own opioids.

Heroin

An illegal opioid drug derived from morphine, highly addictive and associated with serious health risks and dependency.