Which of the Following Is an Example of Performance Measures

question 107

Multiple Choice

Which of the following is an example of performance measures used to measure customer satisfaction with quality?

• A)Number of Customers
• B)Customer satisfaction surveys
• C)Amount of purchases per customer
• D)Number of defective products per 1000 units produced

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Definitions:

Price Elasticity

Refers to a measure of how much the quantity demanded of a product changes in response to a change in its price.

Quantity Demanded

The amount of a product consumers are willing and able to purchase at a specific price.

Price Elasticity

A measure of how much the quantity demanded of a good responds to a change in the price of that good, reflecting consumers' sensitivity to price changes.

Quantity Demanded

The total amount of a good or service that consumers are willing and able to purchase at a given price level in a market.