Which of the Following Is a Cost Incurred When Customers

question 47

Multiple Choice

Which of the following is a cost incurred when customers discover nonconforming products and services at delivery?

• A)prevention costs.
• B)appraisal costs.
• C)internal failure costs.
• D)external failure costs.

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Definitions:

Vicarious Learning

The process of learning behaviors by observing the actions of others and the outcomes of those actions, without directly experiencing it oneself.

Social Cognitive

Refers to the use of cognitive processes in relation to understanding the social world, emphasizing the role of observational learning, imitation, and modeling.

Psychodynamic

A theoretical approach in psychology that emphasizes the systematic study of the psychological forces that underlie human behavior, feelings, and emotions and how they might relate to early experience.

Trait

A consistent, enduring way of thinking, feeling, or behaving.