Which Statement Best Describes the Balanced Scorecard

question 86

Multiple Choice

Which statement best describes the balanced scorecard?

• A)A causal model for lead and lag indicators of performance.
• B)A replacement for zero-based budgeting.
• C)A product of zero-sum game theory.
• D)A tool to evaluate customer profitability.

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Definitions:

Resistance

Opposing or pushing back against ideas, changes, or circumstances that are perceived as challenging or threatening.

Organizational Culture

The values, beliefs, attitudes, and behaviors shared by members of an organization that influence its social and psychological environment.

External Adaptation

The process by which an organization or individual modifies itself or its strategies to cope with changes in its external environment.

Niche

describes a specialized segment of the market for a particular kind of product or service, where specific demand exists.