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When Fred was told by his boss that the presentation he had prepared did not meet the client's expectations as it lacked an in-depth analysis,he became defensive.This is probably because:
Schemas
Mental frameworks that help individuals organize and interpret information, based on their experiences and beliefs.
Social Cognition
The study of how people process, store, and apply information about other people and social situations, influencing their perceptions, attitudes, and behaviors.
Priming
Activating an idea in someone’s mind so that related ideas are more accessible.
Activating Concept
The process of making certain ideas, memories, or associations more accessible or prominent in one's mind.
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