Roger,a Sales Manager for Heust Pvt

question 24

True/False

Roger,a sales manager for Heust Pvt.Ltd.,is impressed with his new sales executive,Tim.According to Roger,Tim is optimistic,can perform well under pressure,and is very confident about what he does.These qualities can be referred to as "positive psychological capital."

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Definitions:

Ingratiation

A psychological technique aimed at making oneself more likable to others, typically through flattery or other forms of manipulation.

Socially Aware

Having an understanding and sensitivity towards societal, cultural, and community issues and dynamics.

Disclaimer

A verbal assertion intended to ward off any negative implications of impending actions by defining these actions as irrelevant to one’s established social identity. By using disclaimers, a person suggests that although the impending acts may ordinarily imply a negative identity, his or hers is an extraordinary case.

Norm of Reciprocity

A social norm that expects individuals to return favors or kindnesses that have been extended to them.