When Calling an Individual Who Owes Money to the Medical

question 2

Multiple Choice

When calling an individual who owes money to the medical office, what is the medical assistant allowed to do?

• A) Call the individual at home before 7:00 am.
• B) Threaten to tell the individual's boss that he or she owes the practice money.
• C) Call the individual at work one time, so long as the reason for the call is not given to a third party.
• D) Call the patient every day to remind him or her of a promise to send a payment at the end of the week.
• E) All of the above.

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