When Answering the Telephone, What Is the Best Question for the Medical

question 42

Multiple Choice

When answering the telephone, what is the best question for the medical assistant to ask to find out a caller's name?

• A) "What is your name?"
• B) "Who is this?"
• C) "May I ask who is calling, please?"
• D) "Who are you?"

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Definitions:

Third Party Payors

Entities (usually insurance companies or government agencies) that pay for healthcare services on behalf of patients.

Contractual Adjustments

Adjustments made to the gross amount of charges for services provided, primarily in healthcare, based on pre-negotiated agreements with payers or insurers.

Amounts Pledged

The values of assets that have been promised as security for a loan or obligation.

Uncollectible

Accounts receivable that cannot be recovered and are therefore written off as a loss.