When Answering the Telephone, What Is the Best Question for the Medical

question 42

Multiple Choice

When answering the telephone, what is the best question for the medical assistant to ask to find out a caller's name?

• A) "What is your name?"
• B) "Who is this?"
• C) "May I ask who is calling, please?"
• D) "Who are you?"

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Definitions:

Total Costs Of Ownership

The comprehensive assessment of all costs associated with the purchase, operation, and maintenance of a good or service over its life cycle.

Suppliers

Companies or individuals that provide goods or services to another entity as part of a supply chain.

Time-Based Management

A strategic approach that focuses on reducing the time required to conduct various business processes to improve performance and competitiveness.

Non-Value-Added Costs

Costs incurred during the production or delivery of a product or service that do not increase its market value, often a target for reduction or elimination in lean manufacturing.