When Reporting Results by Telephone, the Phlebotomist Should Do All

question 5

Multiple Choice

When reporting results by telephone, the phlebotomist should do all of the following except:

• A) document the patient's identification number.
• B) ask the call recipient to repeat the results.
• C) document the name of the call recipient.
• D) document the time of the call.

Learn the three key factors that contribute to the tipping point of a trend according to Malcolm Gladwell.

Identify various forms of brand exposure through social sharing and personal influence.

Grasp the role of small groups of influencers in the dissemination of information.

Recognize the characteristics that make an idea sticky and memorable.

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Definitions:

Superordinate Goals

Shared objectives that transcend individual or group interests, requiring cooperative efforts to achieve.

Hostility

Feelings of anger, aggression, and resentment that may result from frustration or perceived threats, often leading to confrontational behavior.

Factions

Subgroups within a larger group that have distinct interests or viewpoints, often causing division or conflict.

Contact Hypothesis

A theory suggesting that interpersonal contact is one of the most effective ways to reduce prejudice between majority and minority group members.