When Toyota Was Faced with Serious Quality Problems and Was

question 167

Multiple Choice

When Toyota was faced with serious quality problems and was forced to recall thousands of vehicles, the company quickly formed a temporary group of employees to brainstorm the problem. This is an example of a(n) ______ team.

• A) problem-solving
• B) virtual
• C) self-managed
• D) cross-functional

Recognize the significance of the you-viewpoint over the we-viewpoint in positive message scenarios.

Learn how to effectively combine or separate questions to ensure clarity and emphasis within business messages.

Understand the strategies for writing messages that invite favorable responses and build goodwill.

Grasp the difference between direct and indirect approaches in claims and routine inquiries.

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Definitions:

Physiological Needs

are the basic physical requirements for human survival, such as air, water, food, shelter, and sleep, forming the base of Maslow's hierarchy of needs.

Belongingness Needs

The innate human need to feel connected and accepted by others, often considered a fundamental human motivation.

Alderfer's Existence Needs

A component of Clayton Alderfer's ERG theory, focusing on the basic physical and material well-being requirements akin to Maslow's physiological and safety needs.

Maslow's

Relating to the hierarchy of needs theory developed by Abraham Maslow, which posits that human motivations are influenced by a progression of needs, starting from basic survival needs up to self-actualization.