In Solution-Focused Therapy, the Best Approach to Use with 'Complainants

question 5

Multiple Choice

In Solution-focused therapy, the best approach to use with 'complainants' is to:

• A) respect them, try and establish rapport, and hope they will become customers eventually
• B) assign them activities where they can focus on exceptions, respect them, and hope they will become customers eventually
• C) engage them in solution oriented conversations and co-create assignments to reproduce behaviors that are exceptions to the problem
• D) none of the above

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Definitions:

Subordinate Treatment

The behavior and actions of managers toward their employees, reflecting the nature of their interpersonal relationships and management style.

Team Performance

The level of productivity and quality of work produced by a group working together towards a common goal.

Normative Decision Model

A theoretical model that prescribes how decisions should be made in organizations by considering different leadership styles and situational variables.

Situational Factors

External influences that can impact an individual's behavior or performance in various contexts.