Instruction 2-11
the Table Below Contains the Opinions of a Sample

question 50

Short Answer

Instruction 2-11
The table below contains the opinions of a sample of 200 people broken down by gender about the latest government plan to eliminate restraint of trade exemptions for professional sporting leagues.
$$\begin{array} { l l c c c } & \text { For } & \text { Neutral } & \text { Against } & \text { Totals } \\\hline \text { Female } & 38 & 54 & 12 & 104 \\\text { Male } & 12 & 36 & 48 & 96 \\\text { Totals } & 50 & 90 & 60 & 200\end{array}$$
-Referring to Instruction 2-11,of the males in the sample,________ percent were for the plan.

---

Definitions:

Calmed Down

Entering a state of relaxation after being previously agitated or excited, reducing stress or anger.

External Customer

A person or entity that purchases goods or services from a business but is not an employee or part of the organization.

Self-Esteem Trap

The circumstance that comes from taking a customer’s attack personally and letting it affect your self-esteem.

Customer's Attack

Hostile or aggressive behavior by a customer towards a service provider, often as a result of dissatisfaction.