The Valet Manager at a Large Casino Has Implemented a Procedure,which

question 30

Multiple Choice

The valet manager at a large casino has implemented a procedure,which she hopes will increase customer satisfaction with the services delivered by her staff.She began by issuing a memo to each member of her staff emphasizing the importance of increasing customer satisfaction with their services.She has followed that up by providing a written warning to any staff member who is observed behaving antagonistically toward customers.Which of the following sources of a leader's power has the valet manager apparently used in this example?

• A) expert power
• B) referent power
• C) legitimate power
• D) none of these are manifest in the example

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Definitions:

Consolidation

The process of combining multiple entities, assets, or financial statements into a single entity or set of financial statements.

Acquisition

The process by which one company takes over controlling interest in another company, which may involve purchasing assets or a majority of its stock.

Consolidation

The process of combining multiple entities or accounts into one, often for financial reporting or to create a larger, more competitive entity.

Merger

The combination of two or more companies into one, where one corporation is completely absorbed by another corporation.