Each Month,a Manager Must Select a Different Employee to Call

question 10

Essay

Each month,a manager must select a different employee to call on a difficult but important client.To maintain morale as well as a high level of customer service with the difficult client,the manager asks employees to volunteer for the assignment.Identify the schedule of reinforcement and the nature of the reinforcement contingency that would be most appropriate for the manager to use in order to maintain high levels of volunteerism for this undesirable assignment.Be sure to clarify any assumptions that you make in developing your answer.

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Definitions:

General Purpose

Designed or suitable for a wide range of uses or applications, not specialized in function or design.

Specific Purposes

Particular aims or intentions for which something is done or created.

General Purposes

Broad objectives or goals that are not specific to any one thing but can apply to many different situations or contexts.

Audience Profile

A detailed description of the characteristics, preferences, and behaviors of a target audience or group of listeners.