When It Comes to How a Team Is Designed I

question 17

Multiple Choice

When it comes to how a team is designed i.e., members, communication, goals, norms, etc…) and team leadership, which of the following statements is most true based upon the studies from the Xerox customer-service teams?

• A) For optimal performance, it is more important to have a well-designed team than a team with a good leader.
• B) For optimal performance, it is more important to have an excellent leader than a well-designed team.
• C) Both team design and leadership are equally important.
• D) Well-designed teams tend to sabotage leaders.

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Definitions:

Bins

Categories or intervals used in data analysis to group data points for easier analysis, especially in histograms.

Acres

A unit of area, primarily used in the United States, equal to 43,560 square feet or approximately 4,047 square meters.

Stem-and-Leaf Display

A graphical method of displaying numerical data, where each number is divided into a stem (the leading digit(s)) and a leaf (the last digit).

Kilograms

A unit of mass in the International System of Units (SI), equal to one thousand grams or approximately 2.20462 pounds.