Examlex
All of the following are discovery devices except:
Complaint Department
A specialized unit within an organization responsible for handling customer complaints and resolving issues related to products or services.
Word-of-Mouth
Informal communication among people about their experiences with products or services.
Enterprise Instant Messaging
A system used within organizations to facilitate real-time text-based communication among employees.
Branded Messaging
The creation and dissemination of messages that are distinctly associated with a particular brand identity.
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