The Owner of a Large Apartment Complex Had an In-Ground

question 28

Essay

The owner of a large apartment complex had an in-ground swimming pool installed in an effort to increase tenant satisfaction.Nine tenants were randomly selected to complete a questionnaire that assessed their level of satisfaction with the apartment complex.Their scores before and after the installation of the pool are shown.The owner wants to assess the effectiveness of the pool in increasing tenant satisfaction. $$\begin{array} { c | c c } \begin{array} { c } \text { Tenant } \\\text { Number }\end{array} & \begin{array} { c } &\text { Level of Satisfaction Level of Satisfaction } \\\text { Before Pool }\end{array} && \begin{array} { c } \text { After Pool }\end{array} \\\hline 1 & 2 && 3 \\2 & 1 && 4 \\3 & 3 && 5 \\4 & 4 && 3 \\5 & 2 && 4 \\6 & 5 && 5 \\7 & 2 && 4 \\8 & 3 && 3 \\9 & 3 && 4\end{array}$$

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Definitions:

External Factors

Elements outside an organization or individual that can affect their performance or decision-making process.

Stereotyping

Assigning generalized attributes to individuals based on their membership in a particular group, without acknowledging individual differences.

Projection

A psychological defense mechanism where individuals attribute their own unacceptable thoughts, feelings, or motives to someone else.

Expectations

Beliefs or anticipation about the way events, behaviors, or processes should unfold.