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Refer to the Scenario Below to Answer the Following Questions

question 31

Multiple Choice

Refer to the scenario below to answer the following questions.
Value Chain Management (Scenario)
Randy is the new strategic manager for Solutions Tech Inc., a management consulting firm dedicated to assisting small businesses in the pursuit of success. He is currently in a meeting with Rob, who is the owner of a successful small business that creates computer displays for large-scale production facilities. Randy is reviewing the business strategy at Rob's business and has some recommendations.
-Randy tells Rob that the value chain management approach radically changes organizational processes. Rob asks Randy if he could elaborate on this point a bit more. Randy says "when managers decide to manage operations using value chain management, old processes are no longer appropriate. Managers must critically evaluate all organizational processes to determine where value is being __________."

Definitions:

CSR

Corporate Social Responsibility (CSR) refers to a company's commitment to operate in an economically, socially, and environmentally sustainable manner.

Shareholders

Shareholders are individuals or entities that own shares in a corporation, giving them partial ownership and possibly the right to vote on corporate matters.

Corporate Governance

The framework of rules, practices, and processes by which a company is directed and controlled, ensuring accountability and aligning with stakeholders' interests.

CEO

Chief Executive Officer, the highest-ranking executive in a company, who makes major corporate decisions, manages the overall operations and resources, and acts as the main point of communication between the board of directors and corporate operations.