Refer to the Scenario Below to Answer the Following Questions

question 101

Multiple Choice

Refer to the scenario below to answer the following questions.
Contingency Approach at Club Serenity (Scenario)
Club Serenity is a new but growing organization focusing on small and exclusive vacation retreats for the 55+ generation with special amenities, activities and packages geared to attract the older population. In the first five years in business, the company has grown from the two original locations to current four locations. Gary, the general manager in the Vancouver head office, has hired two employees to act strictly as new location scouts. Jennifer is currently in Australia, and Diego is in Brazil looking at possible new properties. Both are in frequent contact with the head office reporting on findings. The organization currently has 23 employees in the head office and another 240 permanent employees in the four resorts. In addition there are casual, part time workers in each location hired locally for seasonal work. Because of the nature of his business Gary recognizes that he is continually faced with changing situations and has to use different approaches and techniques to managing the international locations. He has to be able to change what he does depending on the situation and take into consideration the cultural nuances of the various locations and employees.
-When Club Serenity was first set up, it was in the traditional hierarchical, centralized framework. Now as the size increases so do the __________________ in the various locations, and Gary is seriously thinking that to increase _______________ he may have to re-structure.

• A) suppliers; job satisfaction
• B) problems of coordination; efficiency
• C) managerial efficiencies; profits
• D) employee demands; the number of suppliers
• E) problems of customers; satisfaction

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