Refer to the Scenario Below to Answer the Following Questions

question 33

Multiple Choice

Refer to the scenario below to answer the following questions.
The Practice (Scenario)
Kelly Rae works at an ophthalmology office where she has been employed as a technician for approximately one year. Due to a recent retirement, Kelly has been promoted to the position of clinic coordinator, where she is responsible for supervising and training other technicians, overseeing the doctors' schedules, and coordinating activities between the scheduling desk, the technicians, the insurance office, and the optical shop. Upon her promotion she was given a mandate by the doctors to "clean house" in an effort to make fundamental changes to enhance productivity.
-A technician named Shelly was particularly concerned about the changes. She had spent a number of years befriending a particular doctor and had earned special privileges, such as taking extended lunches with her husband, because of it. Shelly's resistance to change came from her __________.

• A) belief that uncertainty would increase
• B) fear that she would be forced out of her habit
• C) concern over personal loss
• D) belief that Kelly's changes would harm the organization
• E) concern about increased ambiguity

---

Definitions:

Hardiness

A personality trait characterized by resilience, the ability to endure stressful situations, and a sense of commitment and control.

Contemplation

A state of deep reflection or thoughtful observation.

Challenge

A task or situation that requires a person to engage in effortful or skillful action to achieve a desired goal or overcome a difficulty.

Healthy People 2020

A set of health objectives for the U.S. to achieve over a decade, focusing on improving the health and well-being of all people.