If a Bank Evaluates the Capabilities of Its Training and Development

question 17

Multiple Choice

If a bank evaluates the capabilities of its training and development department employees prior to implementing a new training program designed to change their method of providing customer service, it is completing what step in the strategic management process?

• A) external analysis
• B) identify the organization's current mission, goals, and strategies
• C) internal analysis
• D) formulate strategies
• E) implement strategies

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Definitions:

Straight-line Method

A technique for distributing the expense of a physical asset uniformly throughout its lifespan.

Salvage Value

An asset's remaining worth estimated at the conclusion of its life of use.

Book Value

Book value is the net value of a company's assets found on its balance sheet, and it is calculated by subtracting liabilities from the total value of assets.

Double-declining-balance

An accelerated method of depreciation which doubles the normal depreciation rate, reducing the asset's book value more quickly.