Refer to the Scenario Below to Answer the Following Questions

question 32

Multiple Choice

Refer to the scenario below to answer the following questions.
"Flo" of Communication (Scenario)
Recently the employees of Chatterbox Enterprises, Inc. received a letter from the vice-president of operations explaining that a new production facility would be built in Chatland, Ontario. It was also stated that about one-fourth of the employees from the current Chatland facility would be transferred to the new facility, and if an employee wanted to volunteer for the transfer, they could do so by applying at the human resources office. Sam, a production supervisor, first went to Florence, a purchasing manager who had already volunteered to transfer, to discuss the possibility of becoming her inventory control supervisor at the new facility. Florence told Sam that Ruth, the current inventory control supervisor, would not be transferring and that she would consider his request.
-If Sam had talked to his fellow supervisors in his own department prior to talking to Florence, he would have been involved in which type of organizational communication?

• A) reciprocal
• B) diagonal
• C) lateral
• D) downward
• E) upward

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Definitions:

Social Networks

Structures made up of individuals or organizations, called "nodes," which are connected by one or more specific types of interdependency, such as friendships, kinships, common interest, financial exchange, or relationships of beliefs.

Productivity

Refers to the amount of goods or services produced for every hour worked.

Bureaucratic Ritualism

Involves bureaucrats getting so preoccupied with rules and regulations that they make it difficult for the organization to fulfill its goals.

Dehumanization

Occurs when bureaucracies treat clients as standard cases and personnel as cogs in a giant machine. This treatment frustrates clients and lowers worker morale.