Effective Communication in a Customer Service Setting Relies Upon Customer

question 96

Multiple Choice

Effective communication in a customer service setting relies upon customer service personnel recognizing the three key components in any service delivery process: __________.

• A) the customer's expectations, the customer's desires, and the customer's satisfaction
• B) the customer, the service organization, and the individual service provider
• C) the customer's expectations, customer's perceptions of the quality of the service, and customer satisfaction
• D) discovering the customer's needs, meeting their needs, and following up
• E) the suppliers, the customer, and the organizational culture

---

Definitions:

Wave Summation

A phenomenon where muscle fiber contractions become stronger and more frequent, leading to a stronger overall muscle contraction.

Effort

The physical or mental energy exerted towards achieving a goal or task.

Load

In mechanical and structural engineering, a load is the force or weight supported by a structure or component.

Fulcrum

The support about which a lever pivots in physics, or a point of support that allows a lever to lift an object more easily.