Refer to the Scenario Below to Answer the Following Questions

question 86

Multiple Choice

Refer to the scenario below to answer the following questions.
Project Team Communication Problems (Scenario)
George Tanaka is an engineer by training and manager of a work team that consists of two engineers, four production workers, an accountant, and a purchasing manager. They are about to embark on a new project for their company. George has prepared a memo to explain the objectives of the work team. Some of the production workers and the accountant have come to George to seek clarification about the memorandum.
-George held a meeting with the work team to determine what had gone wrong. It was determined that members of the work team had varied experiences, different technical backgrounds, and conflicting perceptions and attitudes that interfered with their understanding of the assignment. These differences created which element of the interpersonal communication process?

• A) encoding
• B) noise
• C) decoding
• D) feedback
• E) channel

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Definitions:

Persuasion

The act or process of influencing someone's beliefs, attitudes, or actions through argument, reasoning, or appeal.

Logical Arguments

Coherent and reasoned statements or series of statements intended to demonstrate the truth or falsity of a specific proposition.

Emotional Appeals

Persuasive strategies that aim to elicit emotional reactions from the audience to sway their opinion or behavior.

Feedback

Information provided regarding someone's performance or work, meant to facilitate improvement or growth.