By Leaving Out Some Essential Information from Communications with Customers

question 131

Multiple Choice

By leaving out some essential information from communications with customers or employees, an organization is engaging in ____________.

• A) unethical communication
• B) informal communication
• C) politically correct communication
• D) diagonal communication
• E) selective perception

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Definitions:

Nonverbal Feedback

Responses or reactions conveyed without words, often through body language, facial expressions, or gestures.

Rephrase Statements

The act of expressing the same ideas or information in different words, often to achieve greater clarity.

Nonverbal Feedback

Communication without words, such as gestures, facial expressions, and body language, that provides response or reaction.

Native Language

The first language a person learns at home in childhood and still understands.