Refer to the Scenario Below to Answer the Following Questions

question 103

Multiple Choice

Refer to the scenario below to answer the following questions.
Manny's Many Conflicts (Scenario)
Manny Gill is reflecting on several recent conflicts and how they were resolved. At work, he has spent weeks of careful negotiations with the labour union representing most of his workers. The previous round of negotiations had not gone well, and Manny saw an opportunity to try to mend the relationship between labour and management. In the end, both sides had to give up some of their demands in order to achieve a settlement before the current agreement expired. However, Manny was not about to give up any ground on his dispute with the production manager over the latest budget allocation. His position may not be popular, but Manny knew he was right! Then there was his brief encounter with Jeff, who complained that Sherry kept leaving the photocopier tray empty. Manny did not have time to deal with such squabbles, so he told Jeff to sort it out with Sherry directly. At home, he was hoping to catch the game on TV last night, but his wife wanted to watch a light romantic comedy instead. Manny agreed to watch the movie with her since it really seemed to be important to her. Besides, he could always catch the game highlights on the news at eleven!
-Which conflict-resolution technique is Manny using in his dispute with the production manager?

• A) avoiding
• B) accommodating
• C) forcing
• D) collaborating
• E) compromising

Comprehend the stages of group development and their significance.

Understand the principles of modeling and observational learning in teaching new behaviors.

Recognize the legal and organizational structures relevant to social work and group management.

Grasp the concept and importance of participatory action research.

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Definitions:

Tertiary Amine

An amine where the nitrogen atom is connected to three alkyl or aryl groups.

Ethanol

Ethanol, also known as ethyl alcohol, is a volatile, flammable, colorless liquid commonly used as a psychoactive drug in alcoholic beverages and as a solvent in the chemical industry.

Metabolic Oxidation

The process in which organic substances are broken down to produce energy in cells.

Carboxylic Acids

Organic compounds containing a carboxyl group (-COOH) that are characterized by their acidic properties.