Quality Checked Tax Service Has Expanded to Eight Offices in Different

question 4

True/False

Quality Checked Tax Service has expanded to eight offices in different parts of a major U.S. city. The owners began 30 years ago, when income tax forms and returns were processed manually and clients waited for weeks or even months for refunds to arrive. By using the latest available software and taking advantage of computerized capabilities, Quality Checked has stayed one step ahead of the national chains and other independent tax services in its market area. In fact, it’s become so successful that management has taken out a state license for selling insurance and investment products to clients, who will pay for these financial products out of their tax returns.
-Because tax preparation is a highly competitive business,it's important that Quality Checked integrate certain facets of TQM,such as continuous improvement and benchmarking,into its daily operations.

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Definitions:

Proactive Influence

The effect of anticipating potential future problems, needs, or changes, and taking action to address or capitalize on them beforehand.

Influence Attempt

The effort to change the behavior, attitude, or perceptions of another person or group through persuasive means.

Referent Power

Influence held by an individual due to loyalty, admiration, or respect from others rather than formal authority or position.

Influence Attempts

Actions or behaviors aimed at persuading or convincing others to follow a certain course of action or adopt specific beliefs.