There Is an Inverse Relationship Between an Executive's Emotional Maturity

question 37

True/False

There is an inverse relationship between an executive's emotional maturity and firm performance.

Apply positive phrasing and empathy to soften the impact of bad news.

Know the components of an effective bad-news message, including buffers, reasons, explanations, and closing statements.

Understand the role of audience analysis in preparing and delivering bad news messages.

Differentiate between situations that require a direct versus an indirect approach in delivering bad news.

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Definitions:

Conditioned Response

A learned reaction to a previously neutral stimulus that has become associated with an unconditioned stimulus.

Conditioned Stimulus

A stimulus that elicits a response only after learning has taken place, typically through association with an unconditioned stimulus.

Unconditioned Stimulus

A stimulus that naturally and automatically triggers a response without any need for prior learning or conditioning.

Unconditioned Response

An involuntary, inherent reaction to a stimulus, occurring without any learned or conditioned prior history.