Which Step in the Sales Process Is Necessary to Ensure

question 26

Multiple Choice

Which step in the sales process is necessary to ensure customer satisfaction and repeat business?

• A) Proper approach
• B) Professional presentation
• C) Handling objections
• D) Qualifying prospects
• E) Follow-up

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Definitions:

Dayroom

A common living area in a facility such as a hospital, psychiatric unit, or prison where residents can socialize and engage in activities.

Reality-based Thinking

A cognitive approach that emphasizes understanding and reacting to the actual circumstances and facts of a situation rather than perceptions or beliefs.

Angry Outbursts

Sudden expressions of intense anger or frustration, which can be verbal or physical.

Aversive Conditioning

A behavioral conditioning technique that uses negative stimuli to reduce or eliminate undesirable behaviors.