Customer Retention Is Perhaps the Best Measure of Quality-A Service

question 3

True/False

Customer retention is perhaps the best measure of quality-a service firm's ability to hang on to its customers depends on how consistently it delivers value to them.

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Definitions:

Globalization

The process by which businesses or other organizations develop international influence or start operating on an international scale, leading to increased interconnectedness of the world's economies, cultures, and populations.

Operations Strategy

A long-term, strategic plan for optimizing operations, resources, and supply chain management to achieve the business goals and objectives.

Fuel/Payload Efficiency

A measure of how effectively a transportation system uses fuel relative to the payload it carries, often used in the context of aircraft and vehicles.

Global Environment

The larger context that influences individuals, businesses, and governments, including economic, political, social, technological, and natural environmental factors.