Afia,a Team Leader in Charge of Customer Relationship Management,is Planning

question 52

Multiple Choice

Afia,a team leader in charge of customer relationship management,is planning strategies for improving the profitability of her firm's least profitable but loyal customers.She is also examining methods for "firing" customers in this group who cannot be made profitable.To which of the following customer relationship groups do these customers belong?

• A) Butterflies
• B) True friends
• C) Strangers
• D) Barnacles
• E) Short-term customers

Recognize the principles of biomedical ethics and apply them in professional practice.

Utilize social media and technology (telehealth and telenutrition) effectively and ethically to reach and engage clients.

Understand the importance of establishing clear communication about confidentiality, counseling goals, and costs with clients.

Recognize when to refer clients to other professionals like psychotherapists for issues outside the nutrition counselor’s scope of practice.

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Definitions:

Equipotentiality

The concept that any part of a functional area of the brain can perform the necessary operations of that area, relevant in discussions of brain plasticity.

Conditioned Stimulus

A previously neutral stimulus that, after being repeatedly associated with an unconditioned stimulus, elicits a conditioned response.

Biological Constraint

Factors inherent to the biological makeup of organisms that limit or shape learning and behavior.

Long-Term Potentiation (LTP)

A long-lasting increase in a neuron’s response to specific inputs, caused by repeated stimulation.