The Following Strategies May Help Overcome Some of the Obstacles

question 27

Multiple Choice

The following strategies may help overcome some of the obstacles to resolving conflict in virtual teams EXCEPT

• A)don't respond immediately; read and process a message several times before responding.
• B)assume that others mean well unless you have a history of difficulty with a particular member.
• C)if you aren't sure what a member means in a message,ask for clarification.
• D)use "I" statements rather than "you" statements,as the latter can be interpreted as accusatory.
• E)take a message personally.

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Definitions:

Garnishments

Legal orders requiring a portion of an individual's earnings to be withheld by an employer for the payment of a debt.

Leadership

The act of guiding or influencing a group towards achieving its goals.

Follower

An individual who supports and is guided by a leader or is part of a specific group or movement.

Norm Of Reciprocity

A social principle that suggests individuals respond to others in a manner that mirrors how they were treated.