When Victoria Believes That a Group's Discussion Has Become Hostile

question 53

Multiple Choice

When Victoria believes that a group's discussion has become hostile and nonproductive,she relies on her assertiveness skills to intervene and help the group work things out by discussion the issues that than escalating the controversy and accompanying tensions.Which of the characteristic of emotional intelligence is Victoria using?

• A)empathy
• B)self-awareness
• C)self-regulation
• D)self-confidence
• E)self-assertion

---

Definitions:

Videopresence

A technology that enables users to participate in video conferences or virtual meetings, making remote communication more engaging and realistic.

Telecommuting

The practice of working from a remote location, outside of a traditional office environment, often from home, using telecommunication tools.

Socialization

The process by which individuals learn and adopt the norms, values, and behaviors necessary for functioning within a society.

Workflow

A set of tasks, procedural steps, organizations or people involved, required input and output information, and tools needed for each step in a business process.