The Purpose of Customer Relationship Management Is Retaining Customers

question 150

True/False

The purpose of customer relationship management is retaining customers.

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Definitions:

Draw

A term referring to either a poker game variant, the process of selecting something in a random manner, such as in a lottery, or drawing funds against a line of credit.

Responsible

Being accountable for something within one's power, control, or management.

Service Fee

A charge levied for the provision of a particular service, often added to the basic cost of the service.

Dishonors

Refers to the failure to fulfill an obligation or agreement, especially in the context of finance, like a cheque not being paid due to insufficient funds.