Examlex
The specific purpose of a speech refers to whether it is designed to inform, persuade, or serve a ceremonial or special occasion function. The general purpose of a speech includes this category, then adds information about the topic.
Word-of-mouth Communications
A form of unpaid promotion where satisfied customers recommend products or services to others in their social or professional circles.
Service Quality Dimension
Aspects or elements that determine the perceived quality of a service, including reliability, responsiveness, assurance, empathy, and tangibles.
Reliability
Reliability refers to the degree to which an assessment tool or measurement method yields consistent and repeatable results across different occasions and conditions.
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