Employee Empowerment Is a Central Concept to Improving Customer Service

question 52

True/False

Employee empowerment is a central concept to improving customer service.

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Definitions:

Potential Buyer

An individual or organization likely to purchase a product or service based on certain criteria or interests.

Seller

An individual or entity that offers goods or services for sale to consumers or other businesses.

Consumer Feedback

Opinions or responses from customers about a company's products or services, used to improve quality and customer satisfaction.

Wasted Coverage

The portion of advertising or marketing efforts that reach an audience outside the target market, leading to inefficiency and unnecessary expense.