The Distinction of Whether a Customer Service Is Considered Expected

question 23

Multiple Choice

The distinction of whether a customer service is considered expected or augmented is based upon the _____.

• A)degree of computerization
• B)retailer size
• C)cost of the service offered
• D)target market served

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Definitions:

Working Memory Capacity

The amount of information a person can hold and manipulate in their working memory at one time.

Mental Processes

are activities of the mind involved in thinking, understanding, learning, and remembering.

Executive Control Functions

Cognitive processes including planning, working memory, attention, problem solving, verbal reasoning, inhibition, mental flexibility, task switching, and initiation and monitoring of actions.

Practical Intelligence

A form of intelligence related to the ability to solve everyday problems by utilizing experience-based knowledge.