According to the Text,which of the Following Statements About a CRM

question 23

Multiple Choice

According to the text,which of the following statements about a CRM system is true?

• A) A company using a CRM system must view its customers as bits of data.
• B) Due to privacy laws,a CRM system disseminates customer information only to those who are actually in day-to-day contact with customers.
• C) A CRM system operates on the theory that all customers are equally important.
• D) A critical component of a CRM system is the use of the appropriate technology to store and integrate customer data.

---

Definitions:

Correlation

A statistical measure that indicates the extent to which two or more variables fluctuate in relation to each other.

Labor Productivity

Output per unit of labor; measured as real GDP divided by the hours of labor employed to produce that output.

Production Possibilities Frontier (PPF)

A curve showing alternative combinations of goods that can be produced when available resources are used efficiently; a boundary line between inefficient and unattainable combinations.

Output Combination

An output combination refers to the mixture of different goods and/or services produced by an economy or firm within a certain period, highlighting the diversity in production.