By Listening to Customer Feedback and Informally Gathering Specific Comments

question 120

Multiple Choice

By listening to customer feedback and informally gathering specific comments on benefits and features that the marketing department thought interested customers,the manufacturers of SUVs have made sure that every seat has at least one cup holder.What did the manufacturers of SUVs use?

• A) perceptual application
• B) knowledge management
• C) database marketing
• D) learning

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Definitions:

Number Of Phases

A term referring to the distinct stages or steps in a process or project lifecycle.

Queue Performance

The measurement of effectiveness and efficiency in managing wait lines or queues, including aspects such as wait times and customer satisfaction.

Utilization Factor

A measure of how much of a system's capacity is being used compared to its total capacity.

Average Queue Length

The average number of items or people waiting in line to be processed or served over a specific period.