According to the Text,which of the Following Statements About Touch

question 37

Multiple Choice

According to the text,which of the following statements about touch points is true?

• A) The marketing research department of a company with a CRM system is an example of an external touch point.
• B) Data gathered at external touch points,once interpreted,provide information that affects internal touch points.
• C) A customer request is an example of an external touch point.
• D) A customer applying for a credit card is an example of an internal touch point.

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Definitions:

Delusion

A strongly held belief that is clearly false or has no basis in reality, often indicative of a psychological disorder.

Loose Association

A thinking disorder characterized by a disorganized speech pattern, where ideas shift from one topic to another in a barely related or unrelated manner.

Neologism

The creation or use of new words or expressions.

Antisocial

Exhibiting behaviors that violate social norms, often showing disregard for the rights of others.